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Shipping Information

Canada Shipping Policy

All packages are shipped using FedEx, UPS, Purolator, Loomis or other preferred carrier of our choice via regular ground service. Flat ground shipping fees are based on total order weight and charged in CAD funds. Rural and remote areas are subject to additional shipping fees. Oversized or heavier items may also be subject to a fee. If your specified delivery address or order contents require a shipping fee, you will be notified about the additional charges before we process your order.

USA Shipping Policy

We are pleased to offer shipping to US customers. All packages are shipped using FedEx, UPS or other preferred carrier of our choice via regular ground service. Flat ground shipping fees are based on total order weight and charged in CAD funds. Rural and remote areas are subject to additional shipping fees. You will be notified about additional shipping charges before we process your order. As a U.S. customer, you, the buyer are responsible for any tariff, duty, taxes, handling fees and customs clearance charges required by your country for importing product purchased from Displayco OnTheGo. We do not collect this or include it in our pricing and are unable to provide you with an estimate of the associated costs. If you are unfamiliar with import duties and fees, we recommend that you speak with a customs broker to learn more prior to placing your order. If customs fees and charges are refused at the time of delivery, you will not receive a refund on your order. 

Important notice for U.S. customers:
All U.S. customers purchasing from Displayco OnTheGo must provide a Federal Tax ID (IRS Tax Number or Passport Number) for the designated consignee/importer before we can ship your order. We strongly encourage that you to contact a customs broker before placing your order.

Shipping & Transit Times

Typical expected freight time for most of our products is 5-7 business days after the ship date of your order. U.S. customers should expect delivery within 7-10 business days from the ship date to accommodate for customs processing and clearance delays.

Rush Shipping

Please contact us directly at onthego@displayco.ca if you wish to have your product shipped via expedited service and/or on your own carrier account. When possible, we can provide you with a shipping cost approximation based upon your expedited and/or custom delivery needs.

Order Packaging

Unless otherwise specified, all display products are shipped within cardboard packaging. When possible, multiple order items will be consolidated into a single and/or the least number of packages possible. Display products purchased along with a bag or case will be shipped within the transport solution and special care is taken to adequately protect loose or fragile items during transit.

Hold For Pick Up (Calgary & Edmonton)

Choose the ‘Hold for Pick-Up’ shipping option upon checkout of your order if you would like to arrange for your own shipping or pick-up from our showroom location in Calgary, Alberta or Edmonton, Alberta. Once your order is nearing completion, we will get in touch to provide you with the date when your order is expected to be ready for pick-up. Orders specified for pick-up will be held free of charge for up to 10 business days upon the completion date. Orders not picked up after 10 business days are subject to storage & handling fees. If for whatever reason you are unable to pick-up your order within the 10 business days, please contact us at onthego@displayco.ca immediately to discuss alternative arrangements.

Damaged / Mishandled Shipments

Please visit our Order Details page for important information and detailed instructions for receiving an order suspected to have been mishandled or damaged during shipping.