Refund policy

Returns & Exchanges

Please contact us within 7 days of receipt of your order to discuss exchange or refund. Displayco is not responsible for return shipping. Graphics and other custom products along with design, shipping and rush fees are non-refundable. Returned products that are not damaged or defective may be subject to a restocking / return fee and are subject to Displayco’s inspection for return approval before a refund will be confirmed. All products must be returned complete in their original packaging without any damage or wear. Refunds or exchanges are not offered on any discounted items. Products purchased on sale or clearance are final sale. Subject to review, if a product is deemed to be defective, Displayco will fix or exchange the product at no cost.

To start a return, you can contact us at onthego@displayco.ca. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Warranty

Displayco’s products carry a lifetime warranty against manufacturing defects. This warranty does not cover damages caused by wear and tear, negligence or product misuse. Should you discover an issue believed to be defective, Displayco, at our discretion, may repair or provide a replacement. All warranty repairs and/or replacements of defective product are first subject to review and approval by Displayco. Products that have been modified by client or show indications of hardware misused or graphics installed incorrectly will render the manufacture’s warranty null and void. Upon evaluation, if Displayco determines the issue with a returned product are not a result of a manufacturer’s defect, a quote for repair or replacement of damaged item will be provided.

Repairs (non-warranty service)

Displayco offers free repair evaluations for repairs for all products purchased from Displayco and products acquired else where. Most display products sold by Displayco can be easily repaired or refurbished, if needed. For a free repair/refurbishment evaluation, Displayco will provide a cost estimate including parts and labor for your repair/refurbishment. The client is responsible for shipping the product to Displayco and return shipping back the repaired product.

You can always contact us for any order questions at onthego@displayco.ca